Legal documents
Draft for lawyer review — the wording is not final. In case of any conflict between languages, the Hebrew text prevails.
Medical disclaimer
Tevakol Health acts solely as a medical-travel coordinator / intermediary. We are not a medical care provider, we are not doctors and we are not a hospital.
All medical treatment is provided solely by the hospital / clinic in Azerbaijan. We are not responsible for medical outcomes, complications, the quality of treatment or any medical damage.
The information on this website is general only and does not constitute medical advice, diagnosis or a treatment recommendation. You must consult a licensed physician in Israel before any decision.
Tevakol Health does not engage in, or act as an intermediary for, organ transplants.
Terms of use
1. General and nature of the service
These terms apply to the use of tevakolhealth.com and to the coordination services of Tevakol Health, operated by [name of the operating entity, registration number and address — to be completed].
Tevakol Health acts solely as a medical-travel coordinator / intermediary: coordinating contact with hospitals and clinics in Azerbaijan, logistics planning and personal accompaniment. We are not a medical care provider, we are not doctors and we are not a hospital, and we do not perform treatments.
Using the website or the service means you accept these terms. If you do not agree, please do not use them.
2. Patient declarations
By contacting us and using the service you declare that: (a) you are 18 or over, or the enquiry is made by a parent or legal guardian; (b) all the information you provide, including medical information, is accurate, complete and up to date, and you will inform us of any change; (c) you have consulted, or will consult before any decision, a licensed physician in Israel; (d) you understand that every medical, surgical or aesthetic treatment carries risks, including complications, and that the decision whether to undergo treatment is yours alone — the doctor advises, the patient decides.
3. Independent third-party providers
Medical treatment is provided solely by the hospital or clinic in Azerbaijan and its doctors. They are independent parties, not employees or agents of Tevakol Health; the medical treatment agreement is made directly between you and them, and they bear the medical responsibility.
Airlines, accommodation, transfer providers and insurers are also independent third parties acting under their own terms.
4. No guarantee of results, availability or prices
We do not guarantee any medical or aesthetic result. We do not guarantee the availability of any doctor, clinic, date, flight or accommodation.
Price ranges and quotes are based on information provided by the hospital or clinic and may change, including after a medical examination. The binding price is the one in the final written proposal.
5. Coordination fee and payment
Any coordination fee will be set out in advance and in writing in the personal proposal: [amount / rate of the coordination fee and payment terms — to be completed].
Payment for the medical treatment: [paid directly to the hospital / clinic, or through us — to be completed]. No payment can be made on the website.
6. Cancellation policy
A coordination transaction made at a distance (by phone, WhatsApp, the website or email) may be cancelled within 14 days of the transaction or of receiving the disclosure document, whichever is later, subject to the Israeli Consumer Protection Law, 5741-1981, and the Consumer Protection Regulations (Cancellation of Transaction), 5771-2010, and to the conditions below.
Additional condition on timing: [e.g. no less than X working days before the flight or treatment date — to be completed after legal review]. Exceptions to the right of cancellation: [to be completed after legal review].
Cancellation fee: [amount / rate — to be completed; not to exceed what the law permits].
Notice of cancellation may be given in writing on WhatsApp +994504469491 or by email to [email protected] [or another method — to be completed]. Refunds will be made within [X days — to be completed, in line with the law] of receiving the notice.
Amounts paid to third parties (hospital, clinic, airline, accommodation) are subject to their own cancellation policies: [how these amounts are handled — to be completed]. Cancellation after the service has begun: [to be completed after legal review].
7. Limitation of liability
To the maximum extent permitted by law, Tevakol Health is not liable for medical outcomes, complications, the quality of treatment or any medical damage, direct or indirect, arising from treatment provided by a third party.
In any event, Tevakol Health's total liability in connection with the service, on any ground, shall not exceed the coordination fee actually paid to it for that service. Nothing here limits liability that cannot be limited by law.
8. Indemnification
You agree to indemnify Tevakol Health for any damage, loss or reasonable expense, including legal fees, caused to it by your providing incorrect, incomplete or misleading information, or by your breach of these terms. [Scope and conditions of the indemnity — for lawyer review].
9. Force majeure
We are not responsible for delay or non-performance caused by circumstances beyond our control, including war, hostilities, terrorism, epidemic, natural disaster, strikes, airspace closures, flight cancellations, decisions of authorities or infrastructure failures. In such cases we will try, as far as possible, to coordinate alternatives.
10. Organ transplants prohibited
Tevakol Health does not engage in, or act as an intermediary for, organ transplants of any kind, and does not coordinate any activity related to organ trafficking. Enquiries on this subject will not be handled. (Treatments such as hair transplants or dental implants are not organ transplants.)
11. Information on the website
The information on the website, in the chat and in any correspondence is general only and does not constitute medical advice, diagnosis or a treatment recommendation. The website chat is powered by an AI tool and may make mistakes.
12. Governing law, jurisdiction and language
These terms and any matter arising from them are governed solely by the laws of the State of Israel. Exclusive jurisdiction lies with the competent courts in Israel [district / city — to be completed].
These terms were written in Hebrew; translations into other languages are for convenience only, and in case of any conflict the Hebrew text prevails.
13. Changes and contact
We may update these terms from time to time; the binding version is the one published at the time of the transaction. Last updated: [to be completed].
Contact: [operating entity details and official address — to be completed]; WhatsApp +994504469491; phone +994504469491; email [email protected].
Privacy policy
1. Who we are and what this policy covers
This policy explains how Tevakol Health ([name of the operating entity, registration number and address — to be completed]) collects and uses personal information — on the website, in the chat, in forms, on WhatsApp and by email.
It is written in line with the Israeli Protection of Privacy Law, 5741-1981, including Amendment No. 13 and the regulations made under it, and with the Law of the Republic of Azerbaijan on Personal Data. Privacy contact / data protection officer: [to be completed, if required].
2. What we collect
In the forms: name, phone, the requested procedure and an optional note; in the call-back form also a convenient day and time.
In the chat: the messages you type and, if you choose, your name, phone, field of interest, approximate travel time, whether you have tests, and a convenient date for a call.
Medical information you choose to provide (special-category / sensitive information), and information you send on WhatsApp or by email.
Technical information (such as IP address and browser data) processed by Cloudflare to deliver the website, for security and for the Turnstile anti-spam check.
3. Medical information
Medical information is processed only with your explicit consent and only to coordinate the treatment you asked about. Please do not write detailed medical information in the forms or the chat; medical documents are passed on through a channel agreed with you in advance.
4. Purposes
To reply to you, coordinate your treatment and travel, pass the relevant information to the hospital or clinic, secure the website and meet legal obligations. Basis for processing: your consent, and the need to provide the service you requested. Your information is never sold and never used for advertising.
5. Who receives the information
The hospital or clinic in Azerbaijan relevant to your enquiry — with your consent.
Service providers: Cloudflare (website hosting, security, Turnstile and a fallback AI model), Anthropic (the chat's AI model), WhatsApp / Meta when you choose to send details on WhatsApp, and Google (Gmail) when you email us. Other providers: [to be completed, if any].
Authorities, where required by law.
6. The chat and artificial intelligence
Chat answers are generated by an AI tool and may contain mistakes; they are general only and are not medical advice. The messages you write are sent for processing to Anthropic and, if it fails, to Cloudflare Workers AI, solely to generate the answer.
Under the current settings, chat content is not stored on the website's servers. Retention by the AI providers: [to be verified and completed]. Please do not write ID numbers, passport numbers, card details or full medical files in the chat.
7. Transfers outside Israel
Information may be transferred to Azerbaijan (to the hospital or clinic) and to service providers whose servers are outside Israel, including in the United States and Europe. Transfers are made with your consent and subject to the Protection of Privacy (Transfer of Data to Databases Abroad) Regulations, 5761-2001, and Azerbaijani law.
8. Retention
Details sent through the website forms are not stored on the website's servers; they reach us on WhatsApp, as you choose. Information provided to us is kept for [retention period — to be completed after legal review] and then deleted or anonymised, unless the law requires longer retention.
9. Security
The website is served over an encrypted connection (HTTPS) and protected by Cloudflare, and access to information is limited to the team members handling your enquiry. No system is completely secure. [Further security procedures — to be completed].
10. Your rights
You may access the information about you, ask for it to be corrected or deleted, withdraw consent and object to direct marketing. Under Azerbaijan's Law on Personal Data you also have rights to be informed about, and to object to, processing.
Requests: [email protected] [or an official privacy address — to be completed]. We will reply within [X days — to be completed]. You may also contact the Israeli Privacy Protection Authority or the competent authority in Azerbaijan [name of authority — to be completed].
11. Minors
The service is intended for people aged 18 and over. Enquiries for a minor must be made by a parent or legal guardian.
12. Updates
We will update this policy as needed. Last updated: [to be completed].